Job summary:As an Open Organization built on open source software, Red Hat values innovation, solid technical acumen, customer focus, leadership, and the creativity that impacts the customer experience across a range of products.The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Senior Software Maintenance Engineer with Kubernetes and Openshift experience to join us. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat OpenShift running on hybrid cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and quality engineering (QE) teams to incorporate customer feedback and make Red Hat OpenShift Container Platform an even better product. The customers you'll interact with are often last level technical contacts on the customer’s side, like system administrators, architects, and solution engineers.You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, like Open Management Practices, Open Decision Framework, and Diversity & Inclusion. With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several recognition programs to reward and celebrate yours and others’ success. If you want to check the real life experience of one of our engineers, check out his down-to-earth blog post about the daily life in this role. This job is a very important link between our customers and developer teams and is essential to perfect our product quality and customer experience.
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About Red Hat:Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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